Program Content: Prepares for a career as a Customer Care Specialist. Coursework includes, but is not limited to, verbal and nonverbal communication skills, leadership, decision making, problem solving, professionalism, technical applications, telephone skills, and employability.
Length of Program: 450 hours – approximately 6 months full-time to complete
Download Day State of Florida Frameworks Sheet: Customer Assistance Technology
Required Books and Materials: Customer Assistance Technology
For More Information: Contact Terri Parrish: 941.751.7900 x 1033, Email